Shipping Policy

At FLX, we aim to process, pack and dispatch every order as efficiently as possible while maintaining strict quality control. This policy outlines how orders are handled from processing through to delivery. Order Processing Orders are typically processed within **3 business days**. In-stock items are generally dispatched on the same or next business day after processing. Orders are not dispatched on weekends or public holidays. For out-of-stock, made-to-order, or backordered items, dispatch timeframes may vary. FLX does not guarantee specific delivery dates for these items. Shipping & Delivery All orders are shipped using third-party courier services. Delivery timeframes are estimates only and are not guaranteed. FLX is not responsible for delays caused by courier networks or third-party carriers. We will always do our best to assist with any shipping-related issues. However, once an order has been dispatched, delays, loss, or damage in transit are managed by the courier. Any special shipping requirements must be communicated to FLX **before** the order is dispatched. Signature on Delivery Some shipments may require a signature upon delivery. Where this applies, it is the customer’s responsibility to ensure someone is available to receive the parcel. Incorrect, Refused or Undeliverable Shipments If you receive an incorrect item, you must notify FLX within **48 hours of delivery** so we can review and resolve the issue promptly. Shipments that are refused, unclaimed, or returned as undeliverable may incur additional shipping charges and a **20% restocking fee**. Packaging & Quality Control Each order is carefully inspected, packaged and protected prior to dispatch to ensure accuracy, quality and presentation. Damaged Shipments If your package arrives damaged, please inspect the parcel in the presence of the courier before signing where possible, notify FLX immediately upon receiving the damaged parcel, and retain all packaging, labels and product photos as evidence for the carrier claim. Damage claims are handled through the shipping carrier. Replacement items are dispatched only once the claim has been approved and reimbursed by the carrier. If a replacement item is unavailable, FLX may offer an exchange or provide a refund for the item value. Important Notes Risk of loss or damage passes to the customer once the order has been dispatched. FLX is not liable for delays, loss, or damage caused by third-party courier services. Customers are responsible for ensuring all shipping details provided are complete and accurate.