Shipping Policy

At FLX, we aim to process and dispatch all orders efficiently while maintaining strict quality control. Order Processing Orders are typically processed within 3 business days In-stock items are usually dispatched same or next business day after processing Orders are not shipped on weekends or public holidays For items that are out of stock or backordered, dispatch timeframes may vary. FLX does not guarantee delivery dates for these items. Shipping & Delivery All orders are shipped via third-party courier services Delivery timeframes are estimates only and are not guaranteed FLX is not responsible for delays caused by courier services While we will assist in resolving shipping issues where possible, liability for delays, loss, or damage during transit lies with the courier once the order has been dispatched. Customers must notify us prior to dispatch of any special shipping requirements. Incorrect, Refused or Undeliverable Shipments If you receive an incorrect item, you must notify us within 48 hours of delivery Shipments that are refused, unclaimed, or undeliverable may incur: Additional shipping charges A 20% restocking fee Signature on Delivery Some shipments may require a signature upon delivery. It is the customer’s responsibility to ensure someone is available to receive the parcel where required. Packaging & Quality Control All orders are: Carefully packaged and protected Inspected prior to dispatch for accuracy and quality assurance Damaged Shipments If your package arrives damaged: You must inspect the parcel in the presence of the courier before signing Notify us immediately upon receipt All damage claims are handled through the shipping carrier. Replacement items will be dispatched only after the claim has been approved and reimbursed by the carrier. If a replacement is unavailable, FLX may: Offer an exchange, or Provide a refund for the item value Important Notes Risk of loss or damage passes to the customer upon dispatch FLX is not liable for delays, losses, or damages caused by third-party couriers Customers are responsible for ensuring all shipping details provided are accurate